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Privacy and data protection

Privacy Policy

Last updated: April 20, 2026

Newark Food Factory LLC(“Newark Food Factory,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://newarkfoodfactory.com (the “Website”) or interact with our chat widget, how we use that information, how we handle consent for different types of messages, and the rights you have with respect to your data.

1. Information We Collect

We collect the following categories of information:

  • Information you provide directly, such as your name, email address, mobile phone number, and the content of messages you send through the chat widget or our contact forms.
  • Consent preferences, including which categories of messages (customer care and/or promotional) you have explicitly opted in to receive.
  • Technical information collected automatically, such as IP address, browser type, device type, referring website, and pages visited, used to operate and secure the Website.

2. Chat Widget Messaging and Consent

Our chat widget allows you to communicate with Newark Food Factory and, if you provide a mobile number, to receive text messages from us. We send two distinct categories of messages, and each requires its own separate, explicit consent collected through independent checkboxes at the time you interact with the chat widget:

a. Customer Care Messages

These are transactional communications related to your existing inquiry or interaction with us. Examples include responses to support requests, ticket status updates, appointment scheduling and coordination, and follow-up messages.

b. Promotional Messages

These are marketing communications, such as special offers, discounts, event promotions, and service announcements.

Separate consent, never combined. Consent to receive customer care messages is collected independently from consent to receive promotional messages. Opting in to one does not opt you in to the other. You may consent to one, both, or neither, and you may withdraw either consent at any time.

No third-party sharing of consent data. We do not sell, rent, or share your mobile number, message content, or consent preferences with third parties for their own marketing purposes. Neither your customer care consent nor your promotional consent is shared with third parties.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support (requires your customer care opt-in for SMS delivery).
  • Send promotional messages you have explicitly requested (requires your separate promotional opt-in).
  • Coordinate appointments, bookings, and event logistics.
  • Operate, maintain, and improve the Website and our services.
  • Comply with legal obligations and protect the rights, property, or safety of Newark Food Factory, our users, or others.

4. How We Share Information

We do not sell your personal information. We may share limited information only in the following circumstances:

  • Service providers who process information on our behalf (for example, the chat widget and SMS delivery platforms we use to operate the messaging service). These providers are bound by confidentiality obligations and are permitted to use the information only to provide services to us.
  • Legal requirements, when required by law, subpoena, or other legal process, or to protect rights, safety, or property.

Mobile opt-in data and consent preferences are never shared with third parties for marketing purposes.

5. Opt-Out and Your Choices

You may withdraw consent for either message category at any time:

  • Reply STOP to any message to opt out of that message category. Because each category is independent, opting out of promotional messages does not cancel customer care messages, and vice versa.
  • Reply HELP for assistance.
  • Contact us directly at info@newarkfoodfactory.com to request removal from both categories or to update your preferences.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent to receive messages.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us using the information in the “Contact Us” section below.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting obligations, and to maintain records of consent for as long as required by applicable law.

8. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Website and chat widget are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: